Terms of Service

Introduction

These terms of use governs your purchases from, and your use of, the www.geeksup.com.my website and forms a contract between you and parent company of GeeksUp; HAMAZE GLOBAL, Malaysian business registration number 002499869-K, based in Kuala Lumpur, Malaysia. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

Confirmation

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Payment

Pay with your Credit/Debit Card securely over the Internet. Your payment is handled by payment gateway provider with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by Credit/Debit Card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received 1 day after submitting your order, HAMAZE GLOBAL may automatically cancel your order. You may also pay via bank-wire (manual transfer). You will receive the instruction after completed your order.

Ordering

Orders made in another person’s name without his consent, or otherwise as a result of HAMAZE GLOBAL suffer economic damage will be reported to the police. HAMAZE GLOBAL holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel HAMAZE GLOBAL to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Product

HAMAZE GLOBAL has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Delivery

HAMAZE GLOBAL ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. HAMAZE GLOBAL will ship Monday-Friday excluding public holiday with a cut-off time at 12:00PM and a handling time set for 1 day. Orders made after that will be dispatched the next business day.

In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with HAMAZE GLOBAL either by email or telephone. If a product has been discontinued HAMAZE GLOBAL has the right to cancel the purchase and refund the paid amount to the customer. HAMAZE GLOBAL will notify the customer of a replacement or equivalent products if available.

Complaints Terms

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within [7] calendar days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please provide us the order number and reason of the complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to HAMAZE GLOBAL should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. HAMAZE GLOBAL has the right to replace defective goods with goods of the same model. If your return is approved, we will exchange it with the size/color requested. If the item is not available in stock, we will compensate with store credit instead.

Liability

HAMAZE GLOBAL is responsible for errors in connection to delivery is limited to existing conditions of sale. HAMAZE GLOBAL bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by HAMAZE GLOBAL or its subsidiaries or licencors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of HAMAZE GLOBAL.

User content

The www.geeksup.com.my website may include user generated content from for example social media applications. HAMAZE GLOBAL does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

Retention of title

All products remain as HAMAZE GLOBAL property until full payment is made.

Fraud

All attempts at fraud reported to the police and HAMAZE GLOBAL reserves the right to cancel the respective purchase if any suspicion is raised.

Governing law and jurisdiction

These terms and use of the www.geeksup.com.my website is governed by Malaysian law. To the extent permitted by law, Malaysian courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to HAMAZE GLOBAL’s right to prosecute a user at his/her place of residence.

Termination

HAMAZE GLOBAL reserves the right to terminate your account and/or your use of the www.geeksup.com.my website at its sole discretion. For example if HAMAZE GLOBAL suspects that you have breached this terms of use. Such termination can be made without prior notice.

Amendments

HAMAZE GLOBAL may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and HAMAZE GLOBAL. You should therefore periodically visit this page to review the current terms to which you are bound.


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